Debt Collection Case Studies

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Inversiones Zahena SA/Moon Palace Debt Collection

OverviewThe Stevens-Lloyd Group was retained by BANOMOBIL SA DE CV, a highly successful company of more than 40 years in the field of plastic reinforced with fiber, located in Mexico City. They were owed $550,000.00 from a company by the name of INVERSIONES ZAHENA SA/Moon Palace, located in the Dominican Republic. Bañomobil designed and manufactured a line of portable toilets for INVERSIONES ZAHENA SA however they were not paid for their product.
BackgroundThe situation and complication faced by Banomobil that despite many attempts to obtain the funds owed to them, INVERSIONES ZAHENA SA continued to break promises and ignore our client’s demands for payment. Hence, through a referral from another satisfied customer of The Stevens-Lloyd Group in Mexico, Banomobil asked our firm to assist them in recovering the debt in the aforementioned amount.
SolutionThe Stevens-Lloyd Group went to work immediately and contacted INVERSIONES ZAHENA SA as well as hiring a private investigator to conduct an asset and liability investigation. Through a combination of persistent continuous daily telephone calls, emails, demand letters from The Stevens-Lloyd Group and its attorneys in Mexico as well as negotiation and mediation, we were able to obtain settlement for $396,452.07 within four months of work.
The key to our success was perseverance as well as consistent pressure from our collectors. Moreover, by utilizing strong legal demand letters from our attorneys and assistance by our contacts at the American Embassy in the Dominican Republic, the Stevens-Lloyd Group was able to effect payment for BANOMOBIL SA DE CV.
RecommendationINVERSIONES ZAHENA SA was placed with The Stevens-Lloyd Group by BANOMOBIL SA DE CVon April 7, 2010 and we effectuated payment on July 12, 2010, assuring that the debt was paid to our client before it was too late. As debts age, they become considerably less collectible over time. Therefore, it is our recommendation that since time is the enemy of the debt recovery process, our clients place past due debts with The Stevens-Lloyd Group as soon as debtor companies ignore our client’s demands for payment and/or break their promises.

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Satisfied Clients

I have used the services of The Stevens Lloyd Group Inc since 1999 for all of our overseas problematic debts; the service I have received during this time has been excellent. The staff is very helpful, pleasant and informative. The results achieved are a credit to them.

GAC Logistics has stringent credit control policies which we are very proud of and our bad debts are minimal, however there are times in any business when you need some extra assistance in recovering difficult debts. I can honestly day that I consider Stevens Lloyd to be an integral part of our processes and would recommend their services to others, particularly within the Logistic Management Industry.

Kind regards, —Karen Chapman, Credit Manager GAC Logistics (UK) Ltd, Manchester International Airport, Manchester, England
—Karen Chapman
Our company has used The Stevens-Lloyd Group for the past 4 years.

I have used several collection agencies during my career in credit and collections and The Stevens-Lloyd Group is at the top of my list in terms of quality of collections and focus to detail.

Sincerely, —Judy Jin, Manager of Credit and Collections Coaster Company of America, Santa Fe Springs, CA 90670

—Judy Jin
It has been a professional and personal privilege for many years to have been associated with the Stevens-Lloyd Group in Tucson, AZ.

I began to utilize the services of Stevens-Lloyd in 1999. In the highly competitive and at times very complex industry of outsourced collections, The Stevens-Lloyd Group have proven time and again to be proactive in the pursuit of account placements, professional in demeanor and approach to our client base and extremely sensitive to the problems relative to our client’s inability or unwillingness to pay.

The resulting success rate of collection has lead to a more than satisfying business relationship. During these times troublesome economic times it has become logical and cost effective for organizations of all sizes to partner with a reliable outside agency relative to the maintenance of accounts receivable. The Stevens-Lloyd Group, Inc. has been able to provide a successful alternative for Guest Supply LLC and I highly recommend their services in this or a similar capacity.

Dennis M. Loniak, Director of Credit 4301 U.S. Hwy One, Monmouth Junction, NJ 08852
—Dennis Loniak
Thank you so much for the work you do for us. You and your staff are always pleasant and we know that when we place an account with your firm that it will be handled expeditiously and professionally. We appreciate working with The Stevens-Lloyd Group. Thanks, Raymond!

-Karen Spading, Credit Analyst Intertrade, A Rockwell Collins Company Cedar Rapids, Iowa
—Karen Spading
Panalpina USA has been working with the Stevens-Lloyd Group for over eight years and I would highly recommend their services to any company in need of debt collection assistance. They essentially act as an extension of our credit department and due to their highly customized service, the flow of information and documentation is truly seamless. They have the ability to uniquely approach the wide variety of debtor-types my company encounters and find the fastest way to resolving the issues at hand and collecting our money. In my experience I have not worked with a better debt collection agency than the Stevens-Lloyd Group.

Thanks & Regards, Chris, Manager, Centralized Credit & Collection Panalpina USA – Morristown, NJ

—Chris
QCS-Quick Cargo Service GmbH has been using the services of The Stevens-Lloyd Group, Inc. for approximately the last five years. We have used Stevens-Lloyd for debt collection in many countries like the whole of South America, USA, England, China, India, Turkey etc. Stevens-Lloyd pursues the debtors and has often successfully collected funds, where we had given up collection efforts.

The communication between Stevens-Lloyd and QCS is very pleasant. We are continually kept informed about the collection process. We can highly recommend The Stevens-Lloyd Group for the collection of funds.

Yours Sincerely —Dr. Jennifer Melnyk, Financial Controller ZCS-Quick Cargo Service GmbH
—Dr. Jennifer Melnyk
“I look forward to receiving your listings every month. I feel like it helps me keep up with what’s going on in the industry and enables me to make better decisions before deciding to issue credit to my customers. I like to look at the whole picture. I also like the Legal Alert section that you have added to your listing.

I would also like to say that your people are very helpful. They go the extra mile to help me.”

—Sandy Waddell, Accounting Manager

—Sandy Waddell
I rarely use collection agencies, and my past experience with most of them has not been positive. I can truthfully say that in my more than 30 years in transportation accounting, Stevens-Lloyd is far and above the best agency I have ever done business with…and I won’t hesitate to use them again when the need arises. They specialize in collecting for freight companies, and that is a major advantage – but the main thing that sets them apart for me is that they are great at communicating. Not only did I receive monthly updates from them by mail, but Raymond also phoned me regularly and kept me informed each step of the way. If Marianas Comm was late with a payment, Raymond would tell me what action Stevens-Lloyd had taken.

Another thing that I like about S-L is a quarterly list they give to their clients of collection problems within the freight industry. I find that very useful, and it will soon be on-line which will be even better.

I just wanted to share my experience with you, and to let you know that if you ever have the need for a collection agency I highly recommend that you give Stevens-Lloyd a try.

—Joann Jameson, San Leandro Branch Credit Manager
—Joann Jameson
Wilson Systems has been using The Stevens-Lloyd Group for collection matters for the past few years. We have been extremely pleased with their performance. They have been able to collect from accounts that, not only we could not collect, but also other agencies before them could not collect. We are very pleased with the percentage of accounts that they are able to collect the funds from. We are also very impressed with the routine updated that they provide on each account given to them, so you are always aware of the progress they are making. We highly recommend their service, as it has been a great asset to our business.

Best regards, —Tammy Lynch Wilson Systems Enterprises, Inc., Franklin, TN 37067
—Tammy Lynch